Return & Refund Policy
At Prismatic Spellworks, we want your order to arrive correctly and in the condition described. For return or refund assistance, contact [email protected] with your order number.
Trading Card Singles
Trading card singles are final sale unless the item arrives damaged, is materially different from the listed condition, or we shipped the wrong item.
Sealed Products
Sealed products may be returned within 14 days of delivery if they are unopened, unused, and in their original factory-sealed condition. Opened products, products with damaged or altered seals, clearance items, and items marked final sale are not eligible for voluntary returns.
Damaged, Incorrect, or Misdescribed Items
Please report any damage, incorrect items, or material differences from the listed condition within 7 days of delivery. Include your order number, a description of the issue, and clear photos of the item and packaging. Keep all packaging until we have reviewed your request.
Return Authorization and Shipping
Contact us before returning any item. Returns must be authorized in advance, and we will provide return instructions.
Customers are responsible for return shipping on voluntary returns. Prismatic Spellworks covers reasonable return shipping costs when we shipped an incorrect or materially misrepresented item.
Restocking Fee
A 5% restocking fee is deducted from the returned items’ value on approved voluntary returns. This fee does not apply when we shipped an incorrect item, the item arrived damaged, or it was materially different from the listed condition.
Refunds
Approved refunds are issued to the original payment method after the returned item has been received and inspected. Original shipping charges are nonrefundable unless the return is due to an error by Prismatic Spellworks.
The time it takes for a refund to appear depends on your bank or payment provider.
Order Cancellations
Please submit cancellation requests before your order is processed or shipped. Once processing begins, cancellation cannot be guaranteed.
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